Frequently Asked Questions
Everything you need to know about bringing haus into your home.
What is the typical shipping timeframe for furniture?
In-stock items usually ship within 3-5 business days. For larger furniture pieces, our white-glove delivery partners will contact you to schedule a specific arrival window within 2 weeks of purchase.
Do you offer international shipping?
Currently, haus ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return unless they arrive damaged.
Are your wood products sustainably sourced?
Yes, sustainability is at the core of haus. We use FSC-certified timber and non-toxic finishes to ensure our products are safe for your home and the environment.
How can I track my order?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger furniture investments.